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‎03-13-2017 09:46 PM

HP Recommended
Product: HP ENVY h8-1417c PC
Operating System: Microsoft Windows 10 (64-bit)

im having trouble with my audio i try to update it and it says error 0x8007001f or a device attached to the system is not functioning. it started happening when i had a mic USB plugged in and it was plugged in to that then i took it out then it wouldnt play any audio please help

1 REPLY 1

‎03-14-2017 11:51 AM

HP Recommended

Hi @luxsaur,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand you are getting an error while updating the drivers for the audio, on your HP notebook. Don't worry as I have a few steps which should help you to resolve this issue,

 

I did check the product specifications and found that PC was shipped with Windows 8.1 installed. However, there is a workaround which should help you to fix this issue,

 

Go to the device manager and click to expand the Sound, video and game controllers device category.

 

1. Select IDT High Definition Audio CODEC under that category.

2. Select Driver tab.

3. Click Update Driver... button.

4. Select  -> Browse my computer for driver software.

5. Select -> Let me pick from a list of device drivers on my computer.

6. Select  High Definition Audio Device (Not  IDT High Def...  this is important.) and click Next.

    A warning message may appear but click Yes.

7. Windows has successfully updated your driver software.

8. Restart the PC.

 

If the issue persists, I would suggest you try to update the Bios, Chipset drivers from our HP Support website, using this link

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

 

 

Jeet_Singh
I am an HP Employee

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