black ink not working

[SonnyJay]

my printer wont print the black ink.  i have replaced the cartridge and it still doesn;t work

[sandytechy20]

@SonnyJay

Welcome to the HP Forums. I would be happy to help you with your HP Photosmart 5524 printer. I understand that it is not printing in black and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Check the paper.
• Check the print settings.
• Print a Print Quality Diagnostic report.
• Examine the Print Quality Diagnostic report for defects.
• Make sure the ink cartridges are properly vented and correctly seated.
• Clean the printhead.
• Align the Printer.

Click here to refer the document and perform troubleshooting steps mentioned above to fix this issue.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[SonnyJay]

Thank you so much but I've done all that .... twice ...... and it's still not working. Any other advice?

[sandytechy20]

@SonnyJay

Thanks for the reply.

I appreciate your time and effort.

It seems to be hardware issue.

I request you to contact HP Phone Support for further assistance on this.

Cheers.