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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-20-2017 10:30 PM

HP Recommended
Product: office printing essentials
Operating System: Microsoft Windows 8 (32-bit)

i can get to the screen that asks me for the serial number of my printer (i purchased a printer and it came with a free download), activation code, and email address. However, when i click continue it says i am putting in the wrong activation code. i tried multiple times using just the number and even the hyphen. please let me know what i am doing wrong. thank you!!

1 REPLY 1

‎05-22-2017 07:21 AM

HP Recommended

Greetings @choctawmomof3,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Chimney_83
I am an HP Employee

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