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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-24-2017 05:33 PM

HP Recommended
Product: HP Deskjet 3632
Operating System: Microsoft Windows XP

Please Help! I purchased a new HP deskjet 3632 All-in-One printer from Walmart today, it was still in its factory sealed plastic wrap and box. I have been trying for 5 hours, I said 5 hours, to get this thing installed and printing. I have done every troubleshooting solution including uninstalling and reinstalling the software and drivers 9times! I have tried wireless installs and USB installs nothing is working! 

 

Everytime its the same problem, Black Ink Failure. I have done all the troubleshooting I have found here and other places and none of it has worked.

The cartridge has plenty of ink, just lightly pressing a lint free foam brush on it I can see ink flow so its not clogged. This is ridculous since its brand new and I know how to install printer ink cartridges. 

 

First I was angry now I am to the point of tears. This is clearly an HP problem and I am now left with a giant paper weight. Our local Walmart wont take it back since its been opened. 

 

Do I send it to you HP or just throw it out? I am not going to waste money on ink because clearly this is printer problem not an cartridge problem.

 

If anyone has a real solution to this please share. Thank you 

1 REPLY 1

‎02-25-2017 04:12 AM

HP Recommended

TAke it back to Walmart.  They take everything back, ask for the manager.  It is defective.

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