• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-07-2013 10:26 AM

HP Recommended

Hi.  Having trouble with my printer.  The guide that the printhead runs on somehow got loose.  I fixed that problem.  Then when I turned the printer back on, I got the message that I had a printer head problem.  Followed those steps to remove the cartridges, printhead, then replace them.  Turned printer back on and since then have the ink system failure 0xc19a0042.  Have turned printer on and off several times as suggested. Still nothing.  Did a hard reset as per other solutions, still nothing.  Help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-08-2013 06:58 AM - last edited on ‎05-12-2023 01:50 PM by

HP Recommended

Hi mommahoos,

 

Follow the steps outlined in the document below. If you still continue to have issue please let me know.

 

https://support.hp.com/us-en/document/c06435019

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

4 REPLIES 4

‎08-08-2013 06:58 AM - last edited on ‎05-12-2023 01:50 PM by

HP Recommended

Hi mommahoos,

 

Follow the steps outlined in the document below. If you still continue to have issue please let me know.

 

https://support.hp.com/us-en/document/c06435019

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎08-08-2013 07:38 AM

HP Recommended
Thanks a bunch. I followed the steps in the document you suggested and it solved the problem. Moving in a few days and really needed my printer. I appreciate the help.
Tags (1)

‎08-08-2013 07:40 AM

HP Recommended

Hi mommahoos,

 

Glad to hear the issue has been resolved. Have a wondeful day, and good luck with your move.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎02-03-2014 02:03 PM

HP Recommended

A simple cleaning of the printer head worked like a charm!  Thanks!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.