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Top Student
Posts: 5
Member Since: ‎11-26-2009
Message 1 of 282 (29,931 Views)
Accepted Solution

c309a wireless radio not functioning

Hello,

 

In running the Wireless Network Test, the report says: "The wireless radio is not functioning." Is there anything I can do? Or do I need to call HP Support?

 

Thanks.

JP 

0 Kudos
Accepted Solution

Re: c309a wireless radio not functioning

Finally got through to tech support and a kind person who finally understood the problem. I mentioned that the Wireless Network Test Report clearly says "The Wireless Radio Is Not Functioning" and he said that was about as clear as a fault could be. After a short chat with his supervisor, he said HP would replace the printer body--the part with the wireless radio. All in all, a very pleasant conversation and not a long one either. The whole call took 5 mins to determine that HP would replace and maybe another 5-10 mins to work out the shipping details.  Kudos (finally) to HP!

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Professor
Posts: 1,537
Member Since: ‎11-17-2008
Message 2 of 282 (29,926 Views)

Re: c309a wireless radio not functioning

Is the blue wireless LED on?

 

Have you tried to Restore Network Defaults  and then enable the radio again?

Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.
Top Student
Posts: 5
Member Since: ‎11-26-2009
Message 3 of 282 (29,925 Views)

Re: c309a wireless radio not functioning

Yes, blue wireless LED is on.

 

Restored Network Defaults and enabled the radio again. But same message when doing the Wireless Network Test Report: "The wireless radio is not functioning. Contact HP Support."

 

Wireless On - PASS

Wireless Working - FAIL

 

Kind regards,

JP 

Professor
Posts: 1,537
Member Since: ‎11-17-2008
Message 4 of 282 (29,916 Views)

Re: c309a wireless radio not functioning

Turn off the printer and unplug the power supply connector.  Wait 5 minutes and then turn on the printer.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.
Top Student
Posts: 5
Member Since: ‎11-26-2009
Message 5 of 282 (29,912 Views)

Re: c309a wireless radio not functioning

Still got the same results.

 

JP 

Professor
Posts: 1,537
Member Since: ‎11-17-2008
Message 6 of 282 (29,910 Views)

Re: c309a wireless radio not functioning

How old is the printer?  Is still under warranty?
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.
Top Student
Posts: 5
Member Since: ‎11-26-2009
Message 7 of 282 (29,911 Views)

Re: c309a wireless radio not functioning

I purchased the printer in April 2009. So, I assume it's still under warranty. I guess I would need to contact HP directly?
Professor
Posts: 1,537
Member Since: ‎11-17-2008
Message 8 of 282 (29,908 Views)

Re: c309a wireless radio not functioning

Yes -- contact HP support.  Tell them you worked though radio troubleshooting with a HP 802.11 R&D engineer on the HP support forums and it's my conclusion that the radio has failed in your C309a.

 

Also, politely decline their suggestion to resinstall the SW on your computer -- which can't possibly affect the printer's radio.

 

Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.
Top Student
Posts: 5
Member Since: ‎11-26-2009
Message 9 of 282 (29,903 Views)

Re: c309a wireless radio not functioning

Thank you very much for your help.

 

Regards,

JP 

Tutor
Posts: 2
Member Since: ‎07-10-2010
Message 10 of 282 (29,120 Views)

Re: c309a wireless radio not functioning

[ Edited ]

I had exactly the same issue with a newer HP Premium C309g-m

 

After returning from vacation and turning my computer and printer back on, it was unable to locate a network, and I too got that The wireless radio is not functioning. Contact HP Support.*** notice after printing a test report.

 

In my case, I found that clicking to Setup | Network | Wireless Radio and then manually turning the radio OFF then back to ON solved the issue.

 

I was then able to use the Wireless setup Wizard to complete the connection and have been using the printer in both local and wireless modes since then.

 

I hope this helps someone.

 

Cheers, eh.

 

C.C.

 

NB. I just reread the original response and saw that enabling the radio had already been mentioned, but I wondered if "sheshb " had simply checked and verified that the switch was on, or had indeed manually switched back and forth.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation