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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-26-2009 12:31 AM

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Hello,

 

In running the Wireless Network Test, the report says: "The wireless radio is not functioning." Is there anything I can do? Or do I need to call HP Support?

 

Thanks.

JP 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2010 08:43 PM

HP Recommended

Finally got through to tech support and a kind person who finally understood the problem. I mentioned that the Wireless Network Test Report clearly says "The Wireless Radio Is Not Functioning" and he said that was about as clear as a fault could be. After a short chat with his supervisor, he said HP would replace the printer body--the part with the wireless radio. All in all, a very pleasant conversation and not a long one either. The whole call took 5 mins to determine that HP would replace and maybe another 5-10 mins to work out the shipping details.  Kudos (finally) to HP!

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281 REPLIES 281

‎11-26-2009 12:46 AM

HP Recommended

Is the blue wireless LED on?

 

Have you tried to Restore Network Defaults  and then enable the radio again?

Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

‎11-26-2009 12:52 AM

HP Recommended

Yes, blue wireless LED is on.

 

Restored Network Defaults and enabled the radio again. But same message when doing the Wireless Network Test Report: "The wireless radio is not functioning. Contact HP Support."

 

Wireless On - PASS

Wireless Working - FAIL

 

Kind regards,

JP 

‎11-26-2009 01:13 AM

HP Recommended
Turn off the printer and unplug the power supply connector.  Wait 5 minutes and then turn on the printer.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

‎11-26-2009 01:40 AM

HP Recommended

Still got the same results.

 

JP 

‎11-26-2009 01:55 AM

HP Recommended
How old is the printer?  Is still under warranty?
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

‎11-26-2009 02:00 AM

HP Recommended
I purchased the printer in April 2009. So, I assume it's still under warranty. I guess I would need to contact HP directly?

‎11-26-2009 02:05 AM

HP Recommended

Yes -- contact HP support.  Tell them you worked though radio troubleshooting with a HP 802.11 R&D engineer on the HP support forums and it's my conclusion that the radio has failed in your C309a.

 

Also, politely decline their suggestion to resinstall the SW on your computer -- which can't possibly affect the printer's radio.

 

Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

‎11-26-2009 02:12 AM

HP Recommended

Thank you very much for your help.

 

Regards,

JP 

‎07-10-2010 09:42 AM - edited ‎07-10-2010 09:56 AM

HP Recommended

I had exactly the same issue with a newer HP Premium C309g-m

 

After returning from vacation and turning my computer and printer back on, it was unable to locate a network, and I too got that The wireless radio is not functioning. Contact HP Support.*** notice after printing a test report.

 

In my case, I found that clicking to Setup | Network | Wireless Radio and then manually turning the radio OFF then back to ON solved the issue.

 

I was then able to use the Wireless setup Wizard to complete the connection and have been using the printer in both local and wireless modes since then.

 

I hope this helps someone.

 

Cheers, eh.

 

C.C.

 

NB. I just reread the original response and saw that enabling the radio had already been mentioned, but I wondered if "sheshb " had simply checked and verified that the switch was on, or had indeed manually switched back and forth.

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