can not enable web services. printer on the network. default ip not connecting using auto ip

[Fleau33]

Ok Dave , THAT IS working for me just now !

clicked about 10 times on retry and connection ok. Had my access code printed and registered the printer on website.

Test ok with ipad and iphone with airprint and eprint.

ty for the trick (click retry madness :smileyhappy:)

best regards.

[Dave_K]

Glad to hear it's working for you! It still seems to be hit or miss but hopefully we can get everyone fixed in a reasonable amount of time.

[day_lutz]

I just bought a new 8500A plus and having the update error message as well. I have tried hitting retry upward of 20+ times with no luck.. PLEASE HELP!!

[Tishy56]

Tried the retry over and over still no luck 😞

[msodos]

Multiple retries did not work for me either!

[lbachat]

It's still not working for me.

Thank you Dave for your help in letting us know!

[Karen5565]

Hurrah!

Just tried tonight and on the 3rd re-try it worked!  All set up and ready to go so thanks for the responses from HP.  Appreciate them 🙂

To the others, keep trying.

[opidalo5]

Hi,

I just went all the way to the UK to buy my 8500A (I live in France)

I cannot for the life of me get the prodyuct update to go through. I thought I was going to go mad with all the different configurations I tried, Manual/Auto IP, resetting Routers, different routers, the works.

Then I came across this thread, and although it's a relief in a sense to see other people having the same problem (a problem shared) it is not at all encouraging. 

I have been a loyal HP Printer user for years, Passing my legacy PSCs to relatives when I acquire a new one, however this is the worst set up problem I've come across.

Please Please HPO do something about this soon, else I don't mind driving back to the UK to return it and I will definately then switch brands forever. (I gave up on my last PSC2179 due to difficuylt network connectivity through a NAS and no printer drivers being available.)

You have until the weekend and then I will be spreading the work even further.

Dave-K thanks for your inputs, but although you work for HP, your promises don't seem to be bearing fruit. Hence, no Kudos... Yet. I appreciate you trying to keep our chins up though.

[PatStephenson]

I just tried to enable web services again.  I still get the "the printer was unable to complete product update" message.  It's an 8500A, brand new, latest firmware (I updated over the weekend).  My ISP is Comcast, FWIW.

[tnd622]

Help!  I get a proxy message....

I don't understand... my apps were working just last week and now they're not.  I'm so frustrated.