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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-23-2011 08:52 AM

HP Recommended

Has anyone had any luck in updating?

My problem is persisting even with multiple retries on many different occasions

‎08-23-2011 09:05 AM

HP Recommended

I understand everyone's frustration, believe me we're frustrated with it trying to support the issue also. They have apparently discovered the root cause of the issue but I'm not sure when it will be resolved. Like I stated before, some people are able to get through by retrying but others cannot. I sincerely apologize and will continue to keep you updated as much as I can.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.

‎08-23-2011 09:33 AM

HP Recommended

Thanks, it works now!

‎08-23-2011 09:35 AM

HP Recommended

Great! That's 3 down. I know several of you are still experiencing problems and I'm still going to keep you posted. Thank you so much for your patience I know this is very frustrating.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.

‎08-23-2011 03:06 PM

HP Recommended

Nope still not working.

Tried the Google DNS thing and still no luck.

Such a bad experience to start off with 😞

‎08-23-2011 04:07 PM

HP Recommended

Still not working for me

‎08-23-2011 04:11 PM

HP Recommended

Still not working for me either, despite firmware update as well as numerous attempts to retry software update for EWS.

‎08-23-2011 06:26 PM

HP Recommended

still does not work for me and my new 6500a!

Will it ever?

‎08-23-2011 09:14 PM

HP Recommended

No - it will not ever work.  HP have no interest in restoring service to its many customers, and clearly from the time this has taken to solve - with no solution yet - do not consider it to be a high priority.

 

Given their recent issues with tablet PC's, is it any wonder?

 

All you have is a printer - you can forget about eprint - it's not going to happen in my opinion.

 

You would think the least they could do would be alert people via the website - but then people wouldn't buy their printers that don't even do what they are supposed to!

‎08-23-2011 09:22 PM

HP Recommended

Still not working for me. Going on day 5.  I've tried using the Google DNS server as my primary DNS as well with no luck.  I'm very disappointed and needless to say I won't be recommending HP products of any kind to anyone. As a sys admin I'm often asked for equipment recommendations.  Sadly HP will not be one of them.

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