can't clean print head on HP 2050

[wooster123]

trying to clean the print heads on my HP 2050. when I bring the printer up in windows there is no "printer actions" or "maintenance tasks" so how do I solve this.... all I have is ......Set preference....   see what's printing.... customise your printer.... none of these options get me closer to clean print head....

[Rainbow23]

@wooster123,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you wanted to know how to clean the printhead of your HP Deskjet 2050 All-in-One Printer.

This issue could have occurred because the option is clean cartridge and not clean printhead.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the link:  http://hp.care/2fAegQK

Note: Please follow solution 2 in the above link.

Also, let us know the operating system installed on the computer.

Let me know how this works.
 

You have a good day ahead.
 

[wooster123]

when I click the windows icon  (bottom far  left of my screen)   I get... most used... and.... at a glance.... all programs.... is nowhere to be seen....

Operating system is windows 10

[Rainbow23]

@wooster123,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

This issue could occur if the latest drivers are not installed.

Please follow the links to uninstall and reinstall the drivers for Windows 10.

1. Uninstalling the Printer Software (Windows)

2. Full Feature Software and Driver

Let me know if this works.

You have a good day ahead.

[wooster123]

It's not working.... so I've just changed the colour cartridge and that seems to have worked... thanks anyway..

[Rainbow23]

@wooster123,

You are welcome.

I am happy to know that the issue has resolved after replacing the color cartridge.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.