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‎02-10-2017 01:39 PM

HP Recommended
Product: hp officejet pro 8620
Operating System: Microsoft Windows 10 (64-bit)

Hi, my name is Faron. I can scan from my computer when i'm in devices and printers. My propblem there is that i can't save as a pdf. The only thing is tif,jpg and about 3 others.

If i try to scan from my printer screen, I get a message that says scanner could be in use,printer not connected to computer or ocr application not installed. I think it's possibly the ocr application. this is a new deskop we're installing on.

1 REPLY 1

‎02-10-2017 01:48 PM

HP Recommended

Hi,

 

Please try

 

  • open HP Printer Assisstant software (double click printer icon on desktop),
  • select Scan a Document or Photo

Can you see Save as Editable Text (OCR) shoutcut (icon) as shown ?

 

            ocrx.png

 

If not, please install printer software and drivers on your computer properly.

 

Regards.

BH
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