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- HP Community
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- Printers Archive
- can't scan from the HP 4650--says computer not connected

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03-23-2017 03:59 PM
4650 says the selected computer is not available, But I can order a scan from the computer and it works fine. I like to hit scan on the printer for my scans
03-23-2017 06:07 PM
Hi,
Thanks for using the HP Forums.
How to Scan to Computer
Once you have installed the FULL feature software:
1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)
Scan to Computer
Scan to Computer (New UI)
How to use "Scan to Computer" properly
If you need to download and install the FULL feature software, this resource will get you there:
http://123.hp.com/us/en/
Key in your printer model, Operating System and download & install the FULL feature software.
Hope that helps.
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