cannot figure out how to scan pdf from our Officejet 4500 Desktop-used to be able to easily

[GD1234]

I cannot figure out how to scan pdf from our Officejet 4500 Desktop-used to be able to easily

[Drakster]

Hi @GD1234, 

Welcome to the HP Support Forums!

I see that you're unable to scan a PDF document with your HP Office jet 4500 Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I understand the frustration this must be causing you. There could be issues with Adobe or a problem with the driver. 

What is the error message you're receiving? 

Make sure that Adobe is installed on the computer and it is working correctly.

• Update Adobe if available. 

Are you able to scan a photo (JPEG)?

• What were the results?

We need to ensure you're using the correct drivers for Windows 10.

• Please download and run the Print and Scan Doctor, it will likely diagnose and resolve the issue you are experiencing.
• What were the results when you ran the Print and Scan Doctor (did it print or scan, any error messages)?

Which application are you using to scan? 

Using HP Scan: 

Scan a photo or document

Scan a photo or document and use HP Printer Assistant to select the appropriate options.

Step 1: Load the photo or document

You can scan from the scanner glass or the Automatic Document Feeder (ADF), if your printer has one.

1. Make sure the printer is turned on and that it is connected to the computer.
2. Load the document or photo.
   • Document
     When scanning a document you can position it directly on top of the scanner glass or you can use the ADF tray (if your printer has one).

     • Scanner glass
       Place the document print side down on the scanner glass, and then position it according to the guides around the glass (usually on the right-front corner or the left-front corner). Close the scanner lid.
     • ADF
       Place a single-page or multi-page document into the ADF. The printed side faces up and the top edge goes into the tray first. Adjust the width guides to fit the document.

      NOTE: If your printer does not have an ADF and you are scanning a multi-page document, you will need to load each page on the scanner glass one at a time to scan the document.

   • Photo

Step 2: Scan the photo or document

Use HP Printer Assistant to scan and select the appropriate options.

1. Search Windows for your printer model name, and then click the printer name in the list of results.
   HP Printer Assistant opens.
2. Select the appropriate scan option for the item you are scanning.
   • What scan options are available?

      NOTE: Depending on your printer, you might not have all of the following scan options available.

     Scan option	Description
     Save as PDF	Use this option to scan text documents that you do not want to be editable. Use the Save as Editable Text (OCR) to scan text that you can edit.
     Save as JPEG	Use this option to scan photos and images.
     Email as PDF	Use this option to automatically attach a non-editable scanned text document to an email message using a local email client such as Microsoft Outlook or Mozilla Thunderbird.  NOTE: Unless your printer supports editing an email server or scanning to different email profiles (see product specifications), Email as PDF only works with a local email client. This option does not work for Web-based email services unless they are configured through a local email client.
     Email as JPEG	Use this option to automatically attach a scanned photo or image to an email message using a local email client such as Microsoft Outlook or Mozilla Thunderbird.  NOTE: Unless your printer supports editing an email server or scanning to different email profiles (see product specifications), Email as JPEG only works with a local email client. This option does not work for Web-based email services unless they are configured through a local email client.
     Save as Editable Text (OCR)	Use this option to scan text documents that you can then edit. You must have Optical Character Recognition (OCR) software from HP or a third-party vendor (OmniPage, FineReader, TextBridge, Simple OCR) installed on your computer to save the text as editable.
     Everyday Scan	Use this option to create customized scan settings that you use regularly.

3. To the right of each scan option are default recommended settings for scan size, output type, resolution, and file type (for text scans only). Use these default settings unless you need to customize the settings for your scan.
   • To change the basic scan settings
   • To change the advanced scan settings
   • Resolution and color settings information
4. Click Scan.
   A preview of the scan displays (by default).

    NOTE: If you unchecked Scan Preview, scans are automatically saved to the specified location on the computer. If you are using a scanner flatbed, you cannot place a multi-page original into a single file if Scan Preview is disabled.

5. When the scan completes, perform one of the following actions:
   • Click Save to capture the scanned file and leave HP Scan open.
   • Click Done to capture the scanned file and close HP Scan.
   • Click the Plus sign on the left side of the window to scan additional pages.

      NOTE: Additional pages scan at 300 dots per inch (dpi) or lower.

   • Click the X to delete the scanned file, and then click Back to scan a new file.

Source

• Try scanning the document again.

I hope this helps. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck!