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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-21-2017 04:34 PM

HP Recommended
Product: Officejet pro 6960
Operating System: macOS 10.12 Sierra

I intalled a new HP black cartridge, told to align same which I did. Then I was told to scan the printed align page. Error message stated cannot scan page, try again which I did. Still no san.

1 REPLY 1

‎04-22-2017 02:55 PM

HP Recommended

Greetings @tjrngold, 

 

Thanks for the post. 

 

I understand that the alignment is failing on your printer. Not to worry, I will be glad to guide you. 

Have you tried any troubleshooting steps on your own?

 

Please follow the procedure mentioned in this HP Article for assistance with the issue you are facing. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

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