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help26
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cannot scan through laptop

HP Recommended
HP all in one 4650
Mac OS X 10.11 El Capitan

I have installed all the software and the printer works fine except I cannot scan through my mac laptop. I need to use it wirelessly as I do not have printer cable.

 

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greenturtle
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Message 2 of 2
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HP Recommended

Hi,

Thanks for using the HP Forums.

 

Are you trying to Scan to the laptop?

 

If you are, watch this video on how to enable that:

 

macOS X 10 11 El Capitan: Enable Scan to Computer

 

If you are just trying to scan, can you ensure you have the HP Easy Scan software installed?


Can you try this:

From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.

Ensure the latest software is installed, use this link for your printer:

macOS X : HP Easy Scan

Also, make sure that your drivers are up to date

> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
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