carriage jam on officejet 5610 all in one

[dss11101]

carriage jaam on office jet 5610 all in one. No paper appears jamed. Sounds like paper inside. When carriage gets to the left it hammers several times and posts carriage jam. How do I remove outside to look at the guts.

[aneeshnair]

Hi

You can follow the steps

https://support.hp.com/ie-en/document/ish_2040935-1816767-16

I work with HP.

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.

[dss11101]

I have tried those instructions with out results.

[ksbitt]

This was very helpful!  I had to keep going to the second to the last step, so thank you for all the options.  Pulling the cords off the back and moving the cartridge manually finally helped.  Thank you!

[lueye]

I tryed all steps ...My carriage is hitting a lever that keeps it stuck on right side

[NARDZ]

same printer, same problem

[Gemini02]

Hi NARDZ

I would start by checking the pathways of the carriage to make sure that there are no obstructions in the way. I would then check to make sure that there are no paper jams in the machine.

I would try to gently manually move the print carriage from one side to the other. If the carriage is at the right side, it is docked in its station. You can try to lift up and slide it to the center.

Perform a power reset.
Press the Power button to turn on the printer.
With the printer turned on , disconnect the power cord from the rear of the printer.
Wait at least 30 seconds.
Reconnect the power cord to the rear of the printer.
Press the Power button to turn on the printer.

I am including the Carriage Jam document just to make sure all the steps were completed from previous post.

http://support.hp.com/us-en/document/c00577763

If these steps don't resolve the issue I would recommend to call HP Tech Support for further assistance to see what other options are available for you.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html