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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Recommended
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Welcome to HP Support Forums. 🙂 I came across your post and would like to help.
I understand that you have an HP Officejet 4620 e-All-in-One Printer and have installed the HP 564 cartridge and the printer does not accept it. I read that you're in Africa.
To provide an accurate resolution, I need a few more details:
- Was the printer purchased in Africa or some other country? If some other country then please name it.
Meanwhile, I did some research and found the below cartridge compatibility list based on the region you're in:
This list indicates that the HP 564 is for the North America and the Asia-Pacific regions. For Africa, you need to use the HP 178 numbered cartridge.
I hope this information helps. Feel free to keep me posted for any questions. Cheers! 🙂
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