change officejet 7410 WEP security to WPA

[rkbowley]

My modem was working perfectly with my 7410 printer, but a Verizon problem required me to reset the modem to the factory preset. I need to switch from WEP to WPA encryption.   My problem is that when I use the wireless wizard, it detects the correct SSID, but when I press OK it goes to the virtual keyboard and requests the WEP key.  The manual says to press 3 and it will select WPA encryption, but all I accomplish is the number three on the keyboard.  Can anyone help me?

[Kicktires]

Hello-

After you enter your SSID (network name) scroll over to "done" and then press OK.

Then you should be able to press 3 and enter WPA passphrase.

[rkbowley]

Thanks for the suggestion.  I tried entering the factory (default) SSID and scrolled to done, then OK and it immediately went to the virtual keyboard asking for the WEP key.  I hit 3, and the letter D showed up.  I also tried entering the alternate SSID my Verizon phone guy set up (which worked perfectly until I had to reset the modem) and then the password key.  It tried to connect but failed.  Any other ideas...I'm about at wits end.

[rkbowley]

Donald, thanks for the help.  It occurred to me when I replied initially that Duke (the Verizon guy) changed the SSID and WPA key from computer to the modem/router.  I went into the settings on the modem and changed them and now it seems every things OK

[Kicktires]

Hello-

I am glad you got it working.

[MicroMan]

Sorry, but I have the same problem, but my network appears on the list.  I can't change it to WEP and my printer insists on haveing a WEP password.  I don't get the opportunity to select WPA since the network already appears on the list.  (I tried entering it a second time)... so I don't get to make a choice of 1,2 or 3.

Can the printer be made to seek a WPA by default, rather than a WEP ?

[sabretooth04]

Try resetting the printer back to factory defaults and start all over.

[MicroMan]

Thanks for the prompt reply.  I did as you suggested, but the printer continues to find my active network.  When I select the network, it asks for a WEP password.  My router and entire network is definitely using WPA and cannot be changed.  I also tried adding a "new" SSID, but, of course that cannot be found.  I added the original SSID a second time, same result, it requires a WEP password.  Seems to me that the Default Reset is not working.  I turned the printer off and disconnected the power in an effort to restore the factory default.  Am I missing something ?  Otherwise I'll use this printer as a USB-connected printer until I can trade it in for a new (warranty covered) printer.

[sabretooth04]

You are supposed to leave the printer on, pull the power cord for 5 mins and plug it back in.  Now try.

[Jen42]

I tried to reset the printer by unplugging power, leaving it off for 5 minutes, then reconnecting and still am unable to change from WEP to WPA in order to add my password - help!!