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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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169.254.x.x means that the printer did not get a proper IP address issued from the router.

 

What router are you using?  

 

First, try turning the printetr off then back on.  Next, turn the router off then back on (pull the power plug out of the back).

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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I have a photosmart c4700 series printer and it keeps telling me that the IP address is 169.254.121.82.

my pc is 192.168.0.171. what can I do to get this squared away?

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HOW do I change the IP address?

I have changed internet providers

 

HP Recommended

Hello modocdj,

 

I would like to assist you with changing the IP address on your printer. So I can better assist you, I will need to know what the model/product number of your printer is.

 

Looking forward to your response.

 

Thank you,

I worked on behalf of HP.
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The IP address om my HP Laserjet P1102w changed from 192.168.... to 169.254......

I have tried your sugggestion numerous times and I get the error "The printer was able to successfully connect to the wireless network using the wireless credentials provided.  However, this computer is unable to communicate with the printer."

 


Suggestions please.

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Hello sawhorse,

 

So I could assist you with this issue, would you be able to provide me with the operating system that you have running on your computer? Also, have you tried to power cycle your router to resolve this issue?

 

Thank you,

I worked on behalf of HP.
HP Recommended
Windows OS on 3 computers. Went through the power cycle numerous times with no success. A bit more info for you. Up until the other day printing with wifi from any of our computers has always worked perfectly until the other day. I have been unable to print using my Iphone 4, it will not find the printer. However, it works just fine with other printers at a facility I go to. It just finds the printers, using the app HP Aio Remote , without doing anything and works great.
So, the other day I attempted to get the printer to find my phone. Searched the internet and concluded it needed the firmware updated. So I did that, I think. That is when the IP address changed.
HP Recommended

Hello sawhorse,

 

The IP address that the printer has now is one that it assigned itself instead of coming from the router. I recommend following these steps the get the printer back onto your network:

 

Reset the printer:

  1. Turn the printer off.
  2. Hold the ( ) and the wireless button while turning the printer on until the printer makes a noise then let go of the buttons.

Print a configuration page:

  1. Make sure that the Ready light (  ) is on and that the product is idle and silent.
  2. Press and hold the Cancel button (  ), and release it when the Ready light (  ) begins blinking.
  3. Make sure that the IP address or IPv4 address on this printout shows " 0.0.0.0 "
Configure the wireless information on just one computer:
  1. Start button.
  2. All Programs / Programs.
  3. HP.
  4. HP Laserjet Professional P1100 Series.
  5. Wireless Configuration.
  6. Follow the on-screen instructions to finish setting the printer back up on the network.

Check to see if the printer has the same IP address as before (if it does, you will be able to print from all of the computers).

 

Let me know if this resolves the issue.

 

Thank you,

I worked on behalf of HP.
HP Recommended
Excellent man. I can't thank you enough. Works as it should and I even got my iphone to print to it.
Second problem. We have an HP Office jet 5510 all-in-one printer, copier, scanner and fax. We have had it for a gazillion years has always worked perfect and that's why we still have it. However, recently it will not receive a fax. It has always been set up through an answering machine and has worked perfect. Read through the trouble shooting section of the user manual and tried the suggestion. So I disconnected the answering machine and it will receive a fax. This indicated that the answering machine may be bad. Bought a new machine and set it up exactly as the old one was. It will not receive a fax. Disconnect the answering machine and things work fine. So, is it time to bury the 5510?
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