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Student
Posts: 1
Member Since: ‎06-30-2013
Message 1 of 2 (1,828 Views)

clean print head c4795

changed ink crartridge and now black wont print. i can print in grayscale or color. Is it the new cartridge or do I need to clean the print head and how do I do it?

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Regents Professor
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 2 (1,805 Views)

Re: clean print head c4795

[ Edited ]

Hello,

 

I see that you're having an issue with the print quality. This issue could very well be a faulty ink cartridge. I would suggest following this document first. 

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