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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-21-2017 07:59 AM

HP Recommended
Product: Photosmart Premium C 309
Operating System: macOS 10.12 Sierra

My printer just suddenly stopped laying down any ink at all. It "prints" in the sense that it sends out pieces of paper, but they are completely clean.

 

I last used my printer three days ago, at which time it printed flawlessly. I have recently put new ink cartridges in and checked to see that the levels are reported as adequate on the printer interface. I also rebooted it just because one always tries that.

 

I am not getting any error messages. The printer behaves as if all is well; there is just nothing on the sheets of paper that come out.

1 REPLY 1

‎03-22-2017 09:35 AM

HP Recommended

Hello,

Please click HERE to access the steps that should resolve the issue .

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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