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firefighter95
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Message 1 of 2
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computer wont scan in any thing

HP Recommended
acer aspire ax3470
Microsoft Windows 8.1 (64-bit)

error message computer not found ensure the hp software has been installed on this computer

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Dragon-Fur
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Message 2 of 2
Flag Post
HP Recommended

@firefighter95

 

Install the printer software for your (brand of) printer.

 

General steps for HP Printers

 

  • Open Support Home > Navigate to your product Driver page
  • If necessary, Change / Adjust Operating System settings to match your version of Windows / Mac
  • Download and save a fresh copy of the Full Feature software
  • If using a USB cable to connect the printer and computer, disconnect the cable
  • Uninstall existing Printer Software by preferred method:
    1. Control Panel > icon view > Programs and Features > Right-Click on program > Uninstall
    2. Settings > Apps > Apps and Features > Left-Click on Application > Select Uninstall
  • Shut down the computer > wait a few seconds > Boot computer and log in
  • Install Full Feature Software (find in your Downloads folder > Double-Click on the file)
  • If using a USB cable, connect the cable only when instructed during the installation procedure
  • When installation appears complete, Restart the computer

 

 

More:

 

Visit your printer's "Product Homepage" (find link on the printer's Driver page) >

(Section) How-to > Scan

and / or

(Section) Troubleshooting > Scan

 

 

Reference:

Dragon Document - Help, suggestions, links to how-to videos, and examples:

Scanning Program Options

 

Document Includes Information for:

  • Know and Understand Scan DPI / Scan Resolution options
  • HP Scan Extended – Exceptional standalone scan program:  Single, Multiple scans, Auto-Crop!
  • NAPS2 -- Not another PDF Scanner
  • Printer Software (Full Feature Software)
  • HP Scan and Capture
  • And others…

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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