• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-29-2017 11:36 AM - last edited on ‎01-29-2017 12:21 PM by Retired

HP Recommended

Help.  my hp officejet pro 8600 stopped printing cyan.  I replaced cartridge (2) and now only prints green.  No blue

1 REPLY 1

‎01-29-2017 10:59 PM

HP Recommended

The troubleshooting steps in the document here may help resolve colors not printing correctly on your Officejet Pro 8600.  In step 9 does the page printed have the proper colors?  Does yellow print properly?  Does cyan print as green?  If so running a series of cleaning cycles may resolve the issue.  It is also possible there is color mixing between the cyan and yellow portions of the printhead.  This would require replacing the printhead.

 

Step 9: Print a Print Quality Diagnostics report

Print a Print Quality Diagnostics report, and then evaluate the results.
  1. Load plain white paper into the input tray.
  2. On the printer control panel, touch the Right Arrow () to display additional options.
  3. Touch Setup (), touch the Down Arrow (), and then touch Reports.
  4. Touch Print Quality Report. The Print Quality Diagnostics Report prints.
    Figure : Example of a Print Quality Diagnostics Report
    Image: Example of a Print Quality Diagnostics Report.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.