designjet Z2100 Secure Erase Options Greyed out in Web Jetadmin

[printtech1]

I am attempting to secure erase the hard drive on a Designjet Z2100. I am using Web Jetadmin 10.4.99821 (10.4 SR1) with Feature_Pack_4_version_1.4.100397. I have set the file system password and applied the secure fast erase option. When I bring the printer up in the storage tab of Web Jetadmin the Secure Storage Erase button is greyed out. The only options in the storage tab that are available are initalize file system and write protection. This manual for the printer states that procedure is possible, page 96.

[jasonmiamifl]

Those hardisks were encrypted and hard to touch. you should use the hp utility program to update the firmware.

You might get endless problems by what you intend to do..

Good luck.

[printtech1]

Thanks for the quick responce. The printer is running firmware TR8-TR_8.0.1.1 , I couuld only find software at the HP support page for this model. The policy here is wipe or destroy so no second life as employee purchase for this guy.

[jasonmiamifl]

Check your printer & make sure it is B or A reversion. the label on the back. Then download the right version & your os , After download & unzip to a directory where you can remember. Then  use the hp utility to upgrade the firmware. On

Browse, point to the saved the file.

My Z2100 44" printer had error after updated, but I managed to make it work again with new firmware. you can find my post on this topic.

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=11161225&swLangOid=8&swEnvOid=1005

[printtech1]

Thanks for the link. It errored out when applied through the web services page. I then tried changing the OS to Server 2008 on the support page where a more recent firmware is listed. This loaded just fine but Secure Storage Erase is still greyed out. I put this project out to pasture. Again thanks for the help

[jasonmiamifl]

if even hp utility gave you error..... remove it completely.... shut down PC...  reinstall it it.

Last week, my Z3200 utility gave me error when I update the firmware, tried few times & no luck. At the end I removed

it, along with the driver... shut PC completely.

Restart PC & driver automaticlly installed... I installed th utility & recongnize printer quickly. I updated firmware

perfectly...

If error existed & have to try different approaches...