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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-15-2013 01:59 PM

HP Recommended

when I Installed my J4680 all in one printer the fax test turn out all test pass except the dial tone was not detected.

I used various connection schemes and no go. Any sugestion. There is a spliter supplied by phone company.Icould not figure out if a filter is part of the spliter. However my phone  and answering machine are working fine. Please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-16-2013 07:13 AM - last edited on ‎04-20-2016 09:21 AM by HP Administrator

HP Recommended

Hello-

 

Check out this link that describes how to set up the fax line connection. Your problem is probably in the splitter. You should have the phone cord straight from the wall to line one of the printer and your phone should be in line two. Make sure the splitter is not a filter from phone provider. Do you know if you have DSL Internet service ??

 

http://support.hp.com/us-en/document/c01670414

 

I hope this helps.

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

View solution in original post

3 REPLIES 3

‎09-16-2013 07:13 AM - last edited on ‎04-20-2016 09:21 AM by HP Administrator

HP Recommended

Hello-

 

Check out this link that describes how to set up the fax line connection. Your problem is probably in the splitter. You should have the phone cord straight from the wall to line one of the printer and your phone should be in line two. Make sure the splitter is not a filter from phone provider. Do you know if you have DSL Internet service ??

 

http://support.hp.com/us-en/document/c01670414

 

I hope this helps.

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

‎09-22-2013 02:15 PM

HP Recommended

Thank you for advice. The web link was very good and gave me hint how to solve the problem.

Thanks again.

 

Maks

‎09-23-2013 01:02 PM

HP Recommended

Hello-

 

Your welcome. Have a great day !!

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald
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