document does not print with HP ePrint

[whyohwhysohard]

re question of same subject posted at:

• HP Support Forum Home >Printers >LaserJet >document does not print with hp eprint

the user implies further help is desired re de local area printing with eprint, ie;

• 12-12-2016 06:58 PM

• yes it works to send the document by email to the printer. THANKS

  can you still help me with the hp eprint app?

Has this portion of the issue been resolved?

To be clear, all issues are verbatum to the above posting. I am NOT interested in printing from a remote network using email. I am interested in printing from an android device, using the eprint app, to a eprint supported HP printer (LJ Pro M12w) where both devices are connected to the same wireless LAN.

As the above user has stated;

The eprint app indicates it sees my printer.and indicates it is printing, then indicates 'one document printed' but nothing comes out of the printer

my printer has 2 ipv4 addresses listed in the 'self test'.print page (network confid and direct print config)

hp eprint displays the printer as found at the former (network confid ipv4)

wireless printing works fine from pc to printer

[Sizzlingsum_13]

Hello@whyohwhysohard

Thanks for taking an interest in the HP Support Forums.

I understand, there's an issue while printing from ePrint app.

I would like to help you out with this issue today.

These solutions are explained in detail, along with other helpful suggestions, in the following documents: Click here

Please complete the steps and let me know the outcome.

I'll be eagerly waiting to assist you with same, cheers:)

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

[whyohwhysohard]

Thanks for replying...but I get the impression you didn't read my note otherwise you would have realized I have done everything in the referred to help doc. 

I will keep an eye on this posting to see if a solution to HPePrints' failure to function is found and fixed.

I would suggest the programmer that is tasked with fixing this application look into why no print service is installed....probably has a great deal to do with why the print job isn't received by the printer - it hasn't been sent!

SOLUTION to the problem is to uninstall ePrint. 

Instead, install 'HP Print Services Plugin' (Android app available at PlayStore).  Note that once the app is installed, the printservice must be enabled (turned on). To use it, open any document and under the 'more' menu (3 dots) there will be a 'Print' option. Select it. Done.

[Jeet_singh]

Hi @whyohwhysohard,

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,