document feeder issues HP LaserJet Pro 400 Color MFP M475dw

[Relobhhs]

I have to help scoot the pages through the doucment feeder with my finger for them to go through

[Sizzlingsum_13]

Greetings!!@Relobhhs

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query.

As I understand automatic document feeder on your printer does not pick the papers is that right?

I'll be more than glad to help you out!!

Here is a list of steps that commonly resolve issues : Click here

If you have any troubles, let me know and I will do my best to help.

Cheers:)

Have a wonderful day ahead.

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[Relobhhs]

The recommendations you provided were for paper not feeding from paper tray. My issue is that the document feeder (on top for scanning) does not feed the paper and I have to push through with fingers to get it started.

[Sizzlingsum_13]

Hello@Relobhhs

My bad,thank you for sharing the issue details. 

Here are a few other steps you can try: 

1> Please verify if recommended media used. (- Example: some papers are very slick or thin/thick and may not be picked up well.Use Flatbed for special media)

2>Suggest scan/copy with using fresh paper, Check environment for any moisture, dust etc.

3>Please check if the ADF tray is not overloaded. (Try with 10 -15 sheets only).

4> Make sure ADF paper guides are adjusted properly.

5> Please make sure that the paper is pushed inside properly. you should be able to see the message as "document loaded".

6>Clean Roller & separator pads manually.

7>Lightly dampen a clean, lint-free cloth with clean water, and then squeeze any excess liquid from the cloth. 

8>Use the damp cloth to wipe any residue off of the rollers and the separator pad.

9>Make sure if the ADF cover is closed properly on both sides.

I'll be eagerly waiting to assist you with same,

Once you try these suggestions, please report back.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!