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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-13-2011 09:26 PM

HP Recommended

I have 3 documents that I sent by email to be printed. The printer is on, the email addresss is correct as they show up as "pending" how do i get them to print?

2 REPLIES 2

‎10-13-2011 09:45 PM

HP Recommended

Hello

 

Pending - There is currently an issue in printing the document (such as a paper jam, out of ink etc); review printer status online to see if there is an issue with the printer and troubleshoot that issue accordingly.

 

 

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.


‎10-14-2011 09:00 AM

HP Recommended

@sjsmart2,

 

Make sure:

  1. The printer is 'Connected' and 'Ready' at ePrintCenter.com.
  2. There is a sufficient amount of resources in the printer (ink and paper).

You can also try:

  1. Powering the printer off then on.
  2. Restore the network defaults of the printer and then running the wireless setup wizard again.

*NOTE- option 2 above is only if it is setup wirelessly on your network.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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