downloading print drivers

[chuckied1]

I am trying to download the drivers for Officejet 4500.  The print & Scan doctor for windows recognizes the os level and device but does show the drivers to download. 

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[sandytechy20]

@chuckied1

Welcome to the HP support community.

I understand that you are unable to find the printer driver for your printer model, I am glad to assist you.

There is no particular driver available for your printer model with Windows 10 OS.

However, you can install the printer using a Windows built-in driver.

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[chuckied1]

This did not work.

I can print documents without issue and always have been able to do so.  What I can not do is scan a document. I get a message indicating the printer is offline even though I just printed a document.

[sandytechy20]

@chuckied1

Follow these steps to fix the issue.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

1. Make sure there is U.S. letter or A4 size, unused, plain paper in the input tray.

2. On the printer control panel, touch the Setup icon .

3. Touch Tools.

4. Swipe down the display, and then touch Network Configuration Page.

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ferRX]

Hi @chuckied1 

Try the driver download from the next link:

Officejet 4500

• >> Officejet 4500 - driver software - Windows 

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.