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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2017 08:47 AM

HP Recommended
Product: Compaq CQ58
Operating System: Microsoft Windows 10 (64-bit)

I have a Compaq C58-241SA and also a HP Desk Top 2650. Yesterday I tried to print off a long download document and while it printed off the first 10 pages (tried 3 times), it then reported an Error occured in Printing. I then ckecked my Devices and Printers and found that there was a problem with Compaq. I tried Trouble Shooting and got the message "Realtec PLCe Family controller is not working properly. I checked the Status Bars and got messages - Trouble Shooting required and Driver Error.

 

I tried Realtec and tried to download an Update but even though it appeared in my download bar, it would not run for me. What can I do

 

Michael

P.S. I am on Windows 10

1 REPLY 1

‎02-22-2017 12:01 PM - edited ‎02-22-2017 01:23 PM

HP Recommended

Hi

 

Try with the Print Doctor:

 

>> HP Print and Scan Doctor

 

 

* Click on KUDOS star to say thanks  :smileywink:     

* Click on the button Accepted Solution if the question is answered.

 

Best regards,

 

ferRX.

 

dodecaedro.gif

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

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