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BelleB123
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Message 1 of 2
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ePrint issue

HP Recommended
Office Deskjet 3510
macOS 10.12 Sierra

I keep trying to connect my printer to this computer and my printer says it is connected to the internet but then when I got to hit ePrint it says I am not connected to the internet. I do not know what to do since it says I am connected to the internet until I get to that point. Please help!

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @BelleB123

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that you are having issues setting up ePrint on your printer.

 

I’d love to help!

 

Follow the steps in the below article to setup ePirnt.

 

http://hp.care/2oy2aw3

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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