cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
KrystalClear
New member
1 0 0 0
Message 1 of 2
329
Flag Post

eprinter error message "your computer is not private...h20563.www2.hp.com ..."

HP Recommended
Photosmart Premium C410
Microsoft Windows 8.1 (64-bit)

I recently downloaded the driver from this HP site for my printer. The shortcut icon that is labeled "eprinter Center" has a error message when I try to open it.  The message is;

 

Your connection is not private. Attachers might be trying to steal your information from h20563.www2.hp.com (for example, passsword, messages, or credit cars). NET;ERR_CERT_COMMON_NAME_INVALID

 

I have found that this has to do with an invalid security certifiate, but I can not find how to fix the problem. 

 

Of note: the shortcut icon is labled "eprinter center" as opposed to eprint.  Not sure if htat matters. 

 

Please help. 

 

Thanks you. 

 

 

0 Kudos
1 REPLY 1
Dvortex
Retired
Retired
9,855 9,843 924 1,608
Message 2 of 2
Flag Post
HP Recommended

Hello, @KrystalClear – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

I see that you are having issues while installing the drivers. I’d suggest you perform a clean install to try and fix the issue:

 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://ftp.hp.com/pub/softlib/software13/COL34152/mp-109793-3/PS_AIO_07_C410_140_408-5.exe to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.


Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation