• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-06-2020 11:10 AM - edited ‎01-06-2020 11:12 AM

HP Recommended
Product: Example:HP LJ M507
Operating System: Microsoft Windows Server 2016

We just installed this printer onto our network and it showed offline, but it pings. It's giving this error code, and showing on the screen to reboot, and if the error comes back contact support. It's new out of the box. I saw a post about check printing, but we're using it just for regular printing. Any ideas?

1 REPLY 1

‎01-06-2020 11:24 AM

HP Recommended

According to my service documentation if this error reoccurs on a restart then you should replace the DC controller. As this is a brand new unit I would simply contact your dealer and get it RMA'd

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->