Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 10:09 PM

HP Recommended
Product: CR358A
Operating System: Microsoft Windows 7 (64-bit)

Please explanations about 48:00 error for T2500 plotter

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2017 06:09 AM

HP Recommended

48:00 PRS Actuator system failure
Call agent:
1. Use the power switch at the rear to turn off the printer, then disconnect the power cord.
Reconnect the power cord, then turn on the printer.
2. Perform the scan-axis PRS diagnostic test to troubleshoot the problem further.
Service engineer:
1. Check that the PRS Actuator cable is undamaged and correctly connected to the engine PCA.
2. Replace the printhead-to-paper space solenoid.
3. Replace the engine PCA. 

View solution in original post

1 REPLY 1

‎02-21-2017 06:09 AM

HP Recommended

48:00 PRS Actuator system failure
Call agent:
1. Use the power switch at the rear to turn off the printer, then disconnect the power cord.
Reconnect the power cord, then turn on the printer.
2. Perform the scan-axis PRS diagnostic test to troubleshoot the problem further.
Service engineer:
1. Check that the PRS Actuator cable is undamaged and correctly connected to the engine PCA.
2. Replace the printhead-to-paper space solenoid.
3. Replace the engine PCA. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.