error Oxc19a0023

[liftie2017]

I receive error Oxc19a0023. I have downloaded the software fix from HP. I have replaced all the cartrdiges with HP ink cartridges. I have followed the troubleshooting guide from HP and still am getting the error. I tried to contact warranty support and this is the response. The printer does not print. There are no providers anywhere near me. Thoughts?

Thank you for contacting HP Customer Support  

The warranty status has been verified and our records have been updated.  

The warranty start date is 08/01/2016 & end date is 07/31/2017

 HP offers several free self-help resources that you can use for support of your HP product and services. 

[8lives]

If you are located in the US then open this link: http://support.hp.com/us-en/contact-hp

Enter Product number or select to auto detect 

Scroll down to "Still need help? Complete the form to select your contact options" 

Scroll down and click on HP contact options 

[liftie2017]

Thank you for your reply but I have done all that and got the message I posted. I would like to know how to contact HP to replace my printhead but I am being sent in circles.  Even though "Adrian" the HP respondant states he updated my warranty when I go thru the form/exercise you send me to - it cannot find me in the system. Feeling helpless and frusterated.

I have downloaded the software update.

Replaced all the cartridges with HP Brand

Removed and reseated the printhead

turned it on/off from all anlges - wall, front switch, socket

Printer still gives the sme error and won't print.

[8lives]

Give  1-800-474-6836 a try.

[liftie2017]

Thank you. I will give that number a call this morning.

I am appreciative of the help.

Melissa

[liftie2017]

Thank you for the phone number. A solution is in the works.

 - Accept Solution

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@8lives wrote:

Give  1-800-474-6836 a try.

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[8lives]

Thank you for the update.