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greatshot
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Message 1 of 2
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error after printing completed

HP Recommended
Officejet4635
Microsoft Windows 10 (64-bit)

I am using HP Officejet 4635 with my home wireless network connected.

when I sent print, even printer completed printing already, the printing job already printed from printer is still on the queue as shown "printing" .

so I can't print any more since previous printing is still shown in queue.

why it happened, and how I can fix this problem?

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Dvortex
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Message 2 of 2
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HP Recommended

Welcome to the HP Community @greatshot


I came across your message about printer issue and wanted to pop in to help 🙂

 

I see that you are having issues while printing to your Officejet printer. This looks like a driver issue on the printer. Let’s try a clean install to try and fix this:

 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://hp.care/2q4usyP to install the software.
  • In the connection type window, select "Wireless" and finish the setup by following the on-screen instructions.

 

That should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
I am not an HP Employee
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