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‎01-29-2017 10:53 AM

HP Recommended
Product: HP Deskjet 3510 series
Operating System: Microsoft Windows 7 (32-bit)

Hi friends my hp 3510 printer when I call it appears Error code 0X00759C98 HW_WATCHDOG C need help of all

1 REPLY 1

‎01-30-2017 12:40 PM

HP Recommended

Greetings @rl1988, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are getting an error when you try to print. Happy to help. 

Have you tried any troubleshooting steps on your own?

How is the printer connected to the computer (USB or wireless)?

 

Recommend you to uninstall the printer software from your computer using the method mentioned below and install it back by downloading the latest driver from our website. 

 

Uninstall the printer from programs and features from the control panel.

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer. 

 

Also, refer to this old HP Forums post where the issue was resolved by doing a hard reset and reinstalling the printer software.

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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