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‎02-19-2021 09:54 AM

HP Recommended

hp color laser jet pro mfp m479fdw

error code 13.03.01

HELP!!!

Category:
1 REPLY 1

‎03-12-2021 04:25 PM

HP Recommended

Hello,

 

Hope you are well,  usually that error message stands for paper jam inside the printer, please check the rear door, remove the tray 2 and check for paper stuck. As well, please remove the tray 2 and press a green plastic tab in the cavity where the tray was and it will release a hidden door, make sure there is no paper stuck inside. 

 

Regards,

I am an HP employee
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