error message cover or door must be closed (to print)

[Beth77]

I keep getting an error message that the printer cover or door is open.

Clearly it is not.  So I don't know what to do.

The printer will copy and print a document.

It will scan and print a document.

It will not print a document that I send to print from my PC.

Help please. I have tried unplugging, shutting down, restarting, etc. Nothing fixes this problem.

I recently changed print cartridges but they look fine.

[HevnLgh]

Hi Beth77,

Welcome to the HP Support Forums! 🙂 I see you are getting a 'Door open' error message on your HP Officejet 6815. You are still able to make a copy on your printer.

Please follow the steps listed below:

1. Open start menu

2. Type "services" in the search box

3  Right click on "services" and run as administrator

4  Click on print spooler

5. In the left hand pane click "restart"

6. Close window

*Source

Retry a print from the computer. Did this help?

Let me know the outcome. If this resolves the issue please let others know by marking this post as "Accept as Solution".  To simply say thanks, please click the "Thumbs Up" up button. If you require further assistance let me know and I will gladly do all I can to help.