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‎03-28-2017 01:06 PM

HP Recommended
Product: Officejet pro 8620
Operating System: Microsoft Windows 8.1 (64-bit)

Printer is practically brand new. Useing original ink cartridges that came with printer and have only printed a couple of pages. Attempted to pront a 2 page doc but saw an error message before attempting to print that read, Problem with printer or Ink system. Power off printer and unplug then plug back in and press the power button. I did this several times with no luck. I also removed and reinstalled the cartridges, still no luck.There is no error code and the error message does not say, out of ink, or ink low.

1 REPLY 1

‎03-28-2017 01:53 PM

HP Recommended

The troubleshooting steps in the document here may help resolve the "problem with printer or ink system" error on your Officejet Pro 8620.


Bob Headrick,  HP Expert

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