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‎04-10-2017 12:15 PM

HP Recommended
Product: All in one 3520
Operating System: Mac OS X 10.11 El Capitan

getting an error message..occurred immediately after installing new ink cartridges:  0xc19a0023

 

Tried trouble shooting...unplugging etc....NO JOY!  

3 REPLIES 3

‎04-10-2017 12:38 PM

HP Recommended

Unfortunately, if you have done all the the troubleshooting steps in the document here the only other step is to have the unit serviced.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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‎04-13-2017 05:10 AM

HP Recommended

Thanks for the response.....

 

What I hate more than anything is the printer was working fine....got low on ink...so I installed new HP ink cartridges...THAT'S WHEN IT TOOK A HIKE!!!      I want my dang $60 back...That just burns me....I resent the absurd prices charged for ink anyway....then to get stuck for a new pack and have the machine crap out it just unbelievable!!!  

 

Thanks for your response on the forum here...ty

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‎04-13-2017 08:13 AM

HP Recommended

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