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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-28-2016 02:39 PM

HP Recommended

I decided it was a malfunction in the printer because even when I set it to print light, the density of the ink did not change. I've been using computers and printers for many years. Amazon does returns real well! As soon as I took the printer to the UPS store and they scanned the label I got my refund. So this time I ordered an HP ENVY 7640 and so far I'm very happy with it! I'm also signed up for the instant ink plan. We'll see how this goes. 🙂

@Riddle_Decipher wrote:

@LindaClareW

Welcome to the HP Forums!

 

I understand the fast draft mode does not work although, it prints in normal mode,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your product? Click here to find out: Click here

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? or did it never worked before?

Which operating system are you using your printer with?

 

Please reply with the details for further assistance.

Meanwhile, Please clean your printhead and try printing in fast draft mode, let me know if that works.


Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

 

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