faulty printhead on 6830 under 1 year old

[dave1002]

faulty printhead indicated

[Jeet_singh]

Hi @dave1002,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 

I understand you are getting an error message on your HP OfficeJet 6830 printer. I'd be really glad to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a Hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridge and then try to print a test page and check if it works.

Please follow the steps suggested in the support document for - Printhead Problem, Ink System Failure, '0x...' Error Displays - Click here

If the issue persists, I would suggest this to be a printer hardware. I would personally suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

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mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,