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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-21-2017 09:50 AM

HP Recommended
Product: x476dw
Operating System: Microsoft Windows 10 (64-bit)

I have an X476dw.  

 

I am trying to update the firmware, but the app that I have downloaded from the device support page will not work.

The app starts, and it sees my printer, but it will not let me select it.  The little box to the left that I need to check to pick the printer just doesnt seem to work.  So I cant select anything and therefore cant update the firware. 

 

Can someone please help. 

 

I downloaded the firmware upgrade app from here: 

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5312602&swLangOid=8&swEnvOid=4192

 

This is the link to the actual app: 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5312602&swItemId=ij_175573_2&swEnvOid=419...

 

 I am running Windows 10 64bit. 

1 REPLY 1

‎03-22-2017 09:17 AM

HP Recommended


Hi,

 

This is Ricky

 

Welcome to HP Consumer Support Forum. I am happy to assist you!

 

I would like to inform you that the link that you are using to download the firmware seems to be correct. Please try connecting the printer through the USB Cable and finish the USB Installation after which you can try the same steps and it must work fine. In Case, If the network is bad or intermittent, it may not work. However, USB Connection should definetely work.


Please use this link to get more troubleshooting steps :
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5312602&swLangOid=8&swEnvOid=4192


Please contact 1-800-474-6836 for any assistance. We work 24*7.


Thank you for choosing HP. Have a wonderful day ahead.

 

Please click the "Thumbs Up", to say thanks for helping!


Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.


I am an HP Employee.

Ricky
I am an HP Employee
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