fully Reset all data and content

[petrupaz]

I had my HP Deskjet Ink Advantage 3835 for a few weeks and my scanner is not working anymore. I think if I reset my Printer it might work again.

[Jeet_singh]

Hi @petrupaz,

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As I understand you are having issues with the scanning on your HP DeskJet 3835 printer. I'll be really glad to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Please perform a Hard Reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

For more details, please try the steps listed in the support document:

HP Printers - Network Scanner Connection Error (Mac) - Click here

HP Printers - Network Scanner Connection Error (Windows) - Click here

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

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And I Hope you have a good day, Ahead.

Regards,