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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-30-2017 10:37 PM

HP Recommended
Product: photosmart c5250

Repairing my kids printer,  found a gear on the right side of the printer cracked. It's part of a 3 gear assembly.  The broken gear presses on to the shaft. I know the shaft rotates and under load it does not rotate. You can see the crack that runs from the shaft to 0ne of the teeth. do you have a part number for that assembly and/or gear. I doubt if HP has it for sale, but someone may have it for sale (e bay). This appears to be a common problem. but most repairs try to resolve it as a paper jam.  Thanks 

1 REPLY 1

‎01-30-2017 11:09 PM

HP Recommended

Hi Haven42,

 

I dont think such part will be available, however you may try the HP partsurfer site. select your country and enter  your printer model number Q8331A.

 

http://partsurfer.hp.com/search.aspx

 

you will get the list of parts available, even if it is not available to order  you will get the part number details here.

 

BR,

Although I am an HP employee, I am speaking for myself and not for HP.

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