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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-15-2014 12:18 PM

HP Recommended

HP Officejet  6500A Plus screen says

General Error

There is a problem with the printer.

Refer to Product Documentation 0.61011beb

lWhat does that mean 

Abscam

 

5 REPLIES 5

‎11-15-2014 12:34 PM

HP Recommended

Hello, 

 

Please try the below mentioned steps that should resolve the issue.

 

  1. While printer is ON, remove all the ink cartridges,
  2. unplug the power cord from back of the printer.
  3. Wait for 60 full seconds,
  4. Plug in the power cord back of the printer.
  5. Install cartridges when promoted.

 

If issue still exits please call HP Tech Support for further assitance.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

‎11-15-2014 01:35 PM

HP Recommended

Ink caartridges not exposed when door opened. When stopped in exposed position by pulling power cord and folowing procedure and replacing problem still there.

Abscam

‎11-15-2014 01:53 PM

HP Recommended

Hello,

 

 

I think it could be an issue witht the printhead.

We need to have the printhead being serviced.

 

 

Please call HP Tech Support for further assistance.

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

‎11-24-2015 02:52 AM

HP Recommended

there is a problem with the printer refer to printer Documentation 0.61011beb

‎11-24-2015 04:23 AM

HP Recommended

Hello, 

 

Iam afraid, its time to replace the printer unless you have tried the steps mentioned in below URL.

 

http://support.hp.com/us-en/product/HP-Officejet-6500A-e-All-in-One-Printer-series---E7/4083974/mode...

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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