genral printer error (0x61011bec)

[cstenson]

HP Officejet 6500 wireless printer on windows xp with a error message (0x61011bec)

[pcwizard · Accepted solution]

Hi cstenson,

Please try the steps in the document at the link below.

http://support.hp.com/us-en/document/c00489814

[022801]

I have tried these instructions, but the printer cartridge will not stop in the middle for me to remove the cartridges. Any additional tips? Thanks!

[pcwizard]

Hi 022801,

What printer do you have?

[022801]

I have a HP OfficeJet 6500, model E709a

[pcwizard]

Hi 022801,

Follow the steps below.

1. Remove the printer head and cartridges from the printer

2. Remove all the cables from the printer including the power cable

3. Leave printer unplugged for 1 to 2 minutes, and then make sure the power is plugged directly into the wall before plugging it back into the printer.

4. Reinstall the print head and cartridges when the printer asks for them.

Let me know if the error is still present?

[InkJetWarrior]

Need More Help than what has been posted!!!!!!!!!!!!!!!!!

[pcwizard]

Hi InkJetWarrior,

Which model of 6500 do you have (E709 or E710)?

Did you try the reset steps in my last post?

[InkJetWarrior]

Hi and good morning;

I have a E710n Model. I did try the reset in your last post. To give you an idea of what the machine is doing. As soon as I power it on it will go thought all of its normal functions. Carriage moving back and forth lining up with the encoder strip then moving to the left side and going thought the gear function (to ease the question of a popping sound during this motion. There is not a popping sounds) so it can set up the encoder wheel. Then it goes to service station. It cycles the service station twice and into it third cycle it stops to give the error code.

Thank you for your help;

InkJetWarrior

[pcwizard]

Hi InkJetWarrior,

Please call our technical support at 800-474-6836 for this hardware issue. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl