getting error message 'Cartridge Problem Until cartridges are installed....

[572yt]

error message Cartridge problem.  Until cartridges are installed, make sure the printer is turned on....

changed the cartridges, turned on and off the machine, unplugged and plugged in the machine, cleaned the printer head and still no change to the message 'cartridge problem.  Cannot go to another screen.....help. 

[sandytechy20]

@572yt

Welcome to the HP Forums. I would be happy to help you with your HP Photosmart 7510 printer. I understand that you are getting cartridge problem error message and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Clean the cartridge contacts again with a lint free cloth.

Reseat the cartridges for three times.

Reset the printer.

• Turn on the printer.
• Wait until the printer is idle and silent before you continue.
• Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
• Remove the ink cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.

Click here to refer the document and perform troubleshooting steps mentioned above to fix this issue.

(Note: Though the title of the document is different, these steps should fix the issue)

• If this does not work, it should be a hardware issue.
• I request you to contact HP phone support for further assistance.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers

[572yt]

Looks like hardware problem. ....

[Jeet_singh]

Hi @572yt,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested in the previous post and still having the same issue, I would personally suggest this could be an issue with the printer hardware. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,