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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-04-2011 04:49 PM

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I have a printer failure notice on my printer and I don't know why.  There is a code #0x61000016....what does this mean?

8 REPLIES 8

‎10-04-2011 07:38 PM

HP Recommended
printer model?
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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‎11-25-2011 07:50 AM

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The printer model is HP photosmart Premium 309g

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‎11-25-2011 09:01 PM - last edited on ‎04-18-2016 03:43 PM by HP Administrator

HP Recommended

Follow this:

 

http://support.hp.com/us-en/document/c01458034

Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )
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‎02-10-2012 02:23 PM

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309cg printer keeps giving me this 0x61000016. How can I correct? Thanks.

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‎05-01-2012 07:09 AM

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Hi,

 

Here are some solutions for this error:

http://fix-your-printer.blogspot.com/2012/05/how-to-solve-error-code-0x61000016-on.html

 

Good luck !

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‎11-01-2016 02:35 PM

HP Recommended

PRINTER FAILURE OX61000016 IS ON PRINTER?

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‎11-01-2016 02:36 PM

HP Recommended

HOW DO I FIX  HP PHOTSMART 210a

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‎11-03-2016 10:51 AM

HP Recommended

Hi! @WARMROBBI, Welcome to HP forums.

 

 

I understand that you are getting a failure code on your printer.

 

0x61000016 indicates it's a carriage jam issue.

 

Please refer this article to clear the carriage jam issues: http://hp.care/2erWCfC

 

 

Let me know if this works!

 

Have a great day! 🙂

A4Apollo
I am an HP Employee

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